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Perran Ear Care customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Post
Boscowen Road, Perranporth, Cornwall, TR9 6BL, GB
Telephone
07393 606098
What information we collect, use, and why
We may collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Date of birth
- Payment details (including card or bank information for transfers and direct debits)
- Health information (including dietary requirements, allergies and health conditions)
- Website user information (including user journeys and cookie tracking)
- Photographs or video recordings
- Identification documents
- Information relating to compliments or complaints
We also collect or use the following information to provide services and goods, including delivery:
- Health information
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Addresses
- Location data
- Recorded images, such as photos or videos
- IP addresses
- Website and app user journey information
- Records of consent, where appropriate
We also collect or use the following information for service updates or marketing purposes:
- Health information
We collect or use the following information for research or archiving purposes:
- Names and contact details
- Addresses
- Location data
- Recorded images, such as photos or videos
- IP addresses
- Personal information used for administration of research
- Personal information used for the purpose of research
- Records of consent, where appropriate
We also collect or use the following information for research or archiving purposes:
- Health information
We collect or use the following information to comply with legal requirements:
- Name
- Contact information
- Financial transaction information
We also collect or use the following information to comply with legal requirements:
- Health information
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent
- Contract
- Legal obligation
- Legitimate interest:
- To advise, examine, keep records on, or inform other medical bodies
- Vital interests
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent
Our lawful bases for collecting or using personal information for research or archiving purposes are:
- Consent
- Legitimate interest:
- In order to advise, examine, keep records on, or inform other medical bodies, we need the personal data of patients.
- Vital interests
Our lawful bases for collecting or using personal information for legal requirements are:
- Consent
- Legal obligation
- Legitimate interest:
- In order to advise, examine, keep records on, or inform other medical bodies, we need the personal data of patients.
Where we get personal information from
- People directly
- Health care providers
- Legal and judicial sector organisations
- Schools, colleges, universities or other education organisations
- Councils and other public sector organisations
- Parent/guardian
How long we keep information
We may keep this information indefinitely.
Data processors
Kara Sims
This data processor does the following activities for Perran Ear Care: Administration of website, booking system, and business devices.
Alicia Reade T/A Twinkle Tec
This data processor does the following activities for Perran Ear Care: General tech services including administration of website, booking system, email, business devices, subscriptions, digital document storage and filing.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
28 June 2024